Refund policy

We want you to have the best experience with your purchase. While we do not accept returns for items delivered in perfect condition, we’re happy to assist with exchanges in case of any issues.

Returns & Exchanges:

• No return requests will be accepted on items that have been delivered without any damages or defects.
• Replacement requests will only be accepted for products that have been damaged in transit, have physical defects, or if an incorrect product has been shipped. To process a return, you must email us at hello@doors.community with photos of the damaged/incorrect product immediately upon receipt of the order, maximum within 24 hours.
• To be eligible for an exchange/replacement, the product must be unused and in the same condition in which it was received and in its original packaging. Returns will not be accepted if the product has been used or tampered with. Once we receive the returned product, we will inspect it and process the exchange if the claim is approved. If the request does not meet the criteria, we won't be able to offer a replacement.

Please note:

• Certain products are exempt from returns, including event or experience tickets.
• Refunds are not available; only exchanges will be considered for eligible items.